Return Policy

Last updated: September 2026

This policy explains how returns and refunds work for orders placed through Salesyards.

Returns and refunds are handled directly between you and the vendor. Because Salesyards never collects payment for any order, there is no payment for Salesyards itself to refund — any return, exchange, or refund is arranged entirely with the vendor you ordered from.

1. Why this works differently from most online stores

On Salesyards, payment happens in person, directly to the vendor, at the time you collect or receive your order. Since Salesyards is never paid and never holds any money on your behalf, it has no funds to return and cannot process a refund itself. This is different from marketplaces where payment is collected upfront by the platform.

2. Before you pay, check your order

Because payment happens at pickup or delivery, this is your opportunity to check that the item matches what you ordered before handing over payment. If something isn't right — wrong item, visible damage, missing quantity — you can raise this with the vendor on the spot, before paying.

3. After you've paid

If an issue only becomes apparent after you've already paid and taken your order, contact the vendor directly using the details they provided when confirming your order. Many vendors are willing to resolve issues like exchanges or refunds directly — this is a matter between you and them, based on their own policies.

4. Salesyards' role in a dispute

Salesyards is a platform connecting buyers and vendors, and is not a party to the sale itself. We are not able to issue refunds, reverse payments, or compel a vendor to accept a return, since we never process or hold any payment related to these transactions.

5. Cancelling before pickup or delivery

If you want to cancel an order before you've received it, contact the vendor directly as soon as possible using the phone number they used to confirm your order. Since no payment has been made yet, cancelling before pickup or delivery is usually straightforward.

For more on how orders and payment work, see our Purchase Policy.